Meet our Asset Finance Operations Manager, Annmarie Heeney. Annmarie leads the operations team who are responsible for processing asset finance proposals and payments. Annmarie talks today about her role working in Capitalflow.
As a wife and mother of two, a teenage daughter and a 11 year old boy, and a husband who is a chef working long and unsociable hours, planning and organisation is vital for me. This most definitely stands to me in my role Operations Manager, Asset Finance.
I really enjoy managing a team, and I try to encourage and mentor the team as much as I can. The flat structure in Capitalflow lends itself very well to mentoring across the board. It also means that we get decisions made quickly, because you literally walk across the office to the other teams with any queries or issues that arise. We make sure to talk to each other rather than rely on email. The management team are all approachable and will help whenever they can, there is no formal hierarchical structure in place.
My background has been dealing with complaints and complex situations, so I am used to problem solving and the mindset that goes with it i.e putting myself in the customers shoes and see things from their perspective.
I am really honoured to be a part of the Capitalflow journey to date, I feel valued in what I do, and more importantly I feel listened to, like my opinion matters. I really hope my team feel the same.